Effective Date: April 23, 2026
Spotless Chimney (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, services, and communications. This Privacy Policy explains how we collect, use, and safeguard your information.
Information We Collect
We may collect personal information when you interact with our website or services, including:
- Name
- Email address
- Phone number
- Service address
- Any information you provide through contact forms, appointment requests, or communications
We may also collect non-personal data such as browser type, IP address, and website usage to improve our services.
How We Use Your Information
We use the information we collect to:
- Schedule and manage appointments
- Provide chimney cleaning, inspection, and repair services
- Respond to inquiries and customer service requests
- Send service updates, reminders, and follow-ups
- Improve our website and overall customer experience
Sharing of Information
We do not sell or rent your personal information. We may share your information with trusted third-party service providers who assist us in operating our business, such as scheduling platforms or communication tools, but only as necessary to provide our services.
Cookies and Tracking
Our website may use cookies or similar technologies to enhance your browsing experience and analyze site traffic. You can adjust your browser settings to refuse cookies if you prefer.
Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
SMS/Call Privacy Policy
SMS Opt-In & Consent
By providing your phone number and opting in, you consent to receive recurring automated text messages and calls from Spotless Chimney using an automatic dialing system.
Data We Collect
- Mobile phone number
- SMS/call consent records and preferences
- Message delivery and response history
How We Use Your Data
- Send automated appointment reminders and confirmations
- Provide service updates and follow-up communications
- Respond to your inquiries via call or text
Third-Party Sharing (CTIA Required)
We do not share your mobile information with third parties for their marketing purposes. We may share information with service providers who assist in delivering messages.
Data Retention
We retain your phone number while you are an active customer and for 12 months after opt-out for compliance and record-keeping purposes.
Your Rights
You have the right to:
- Access: Request a copy of your data
- Update: Correct your phone number or preferences at any time
- Delete: Request removal of your data from our systems
Opt-Out
You can opt out of SMS messages at any time by replying STOP to any message.
Help
Reply HELP to any message or call us at 860-414-5876 for assistance.
Message and data rates may apply.
Contact
Spotless Chimney
Email: info@spotlesschimney.com
Phone: 860-414-5876
Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.